Terms of service
Terms of Service
Overview
This website is operated by DwellPaws. Throughout the site, the terms “we”, “us” and “our” refer to DwellPaws.
DwellPaws provides this website, including all information, tools, products and services available from this site, to you, the customer, subject to your acceptance of the terms, conditions, policies and notices stated here.
By visiting our website, browsing our store, creating an account or purchasing from us, you agree to be bound by these Terms of Service, together with any other policies referenced on our website, including our Privacy Policy, Refund Policy and Shipping Policy.
If you do not agree to these Terms of Service, you should not use our website or purchase from our store.
1. About DwellPaws
DwellPaws is a UK-based online pet accessories store focused on practical pet home-care accessories, including pet comfort products, travel accessories, grooming tools, feeding accessories and pet home-cleanliness products.
Our customer support email is:
Website:
2. Eligibility and Account Use
By using this website, you confirm that you are at least 18 years old or are using the website with the permission and supervision of a parent or guardian.
You may be asked to provide information such as your name, email address, billing address, delivery address and payment details when placing an order. You agree that all information you provide is accurate, current and complete.
You are responsible for keeping your account login details secure and for all activity carried out through your account.
3. Our Products
We aim to display our products as accurately as possible, including descriptions, images, colours, sizes and features. However, colours and appearance may vary depending on your device, screen settings and product photography.
Product descriptions, prices and availability may change without notice.
We reserve the right to limit product quantities, withdraw products, correct product information or refuse orders where necessary.
DwellPaws focuses on practical pet accessories. We do not intend to sell pet food, pet supplements, medicines, electrical pet products or pet clothing unless specifically stated otherwise on the product page.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the goods in your basket.
Your order is only accepted once we confirm acceptance and payment has been successfully processed. We may refuse, cancel or amend an order where necessary, including where:
-
product information or pricing is incorrect;
-
the item is unavailable;
-
payment cannot be processed;
-
delivery information is incomplete or incorrect;
-
we suspect fraud, misuse or unlawful activity.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
Please check your order carefully before submitting it. Once an order has been placed, we may not always be able to cancel or amend it before fulfilment begins.
5. Pricing and Payment
All prices are shown in pounds sterling GBP unless stated otherwise.
Prices may change without notice, but changes will not affect orders that have already been accepted.
Product prices may not include delivery charges unless clearly stated. Delivery charges are shown during checkout before you place your order.
We accept the payment methods shown at checkout, which may include card payments through Shopify Payments and PayPal.
You confirm that you are authorised to use the payment method provided.
6. Delivery and Shipping
We currently deliver to UK customers unless stated otherwise.
Delivery times are estimates only and may vary depending on the product, supplier, courier, address and time of year.
As some DwellPaws products may be supplied through third-party fulfilment or dropshipping partners, dispatch and delivery times can vary between products.
We are not responsible for delays caused by couriers, suppliers, incorrect delivery information, weather, bank holidays, customs, strikes or events outside our reasonable control.
Please see our Shipping Policy for full delivery information.
7. Returns, Refunds and Consumer Rights
Your purchases are subject to our Refund Policy and your legal rights under UK consumer law.
If you are a UK consumer, you may have the right to cancel certain online purchases within 14 days of receiving your order, unless an exemption applies.
Some items may not be returnable for hygiene, health or safety reasons if they have been opened, used or are no longer in a resaleable condition.
Before returning any item, you must contact us at:
Please see our Refund Policy for full details.
Nothing in these Terms of Service affects your statutory rights.
8. Accuracy of Information
We aim to keep website information accurate and up to date, but errors may occasionally occur.
We reserve the right to correct errors, inaccuracies or omissions, including after an order has been submitted, where information relates to product descriptions, pricing, promotions, delivery charges, delivery times or availability.
9. Use of Our Website
You agree not to use our website or services:
-
for any unlawful purpose;
-
to infringe the rights of others;
-
to submit false or misleading information;
-
to transmit viruses, malware or harmful code;
-
to interfere with the security or operation of the website;
-
to scrape, copy or extract website content without permission;
-
to send spam or unauthorised marketing;
-
to impersonate another person or business.
We reserve the right to restrict or terminate access to our website where we believe these Terms have been breached.
10. Intellectual Property
All website content, including text, images, graphics, branding, logos, product descriptions, layout and design, is owned by or licensed to DwellPaws unless stated otherwise.
You may view and use the website for personal, non-commercial shopping purposes only.
You must not copy, reproduce, distribute, modify, publish, sell or exploit any part of our website or content without our written permission.
The name DwellPaws and related branding must not be used without our prior written consent.
11. Third-Party Services and Links
Our website may include links to third-party websites or services, including payment providers, Shopify services, apps, couriers, suppliers or other external services.
We are not responsible for the content, policies, availability or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
12. Shopify
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products to you.
Any purchases made through this store are made directly with DwellPaws. Shopify is not responsible for the products sold by DwellPaws, our order fulfilment, customer service, returns or refunds.
13. Privacy
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, some personal information may also be processed by Shopify and other service providers needed to operate our website, process payments, fulfil orders and provide customer support.
Please read our Privacy Policy for more information.
14. Customer Reviews and Feedback
If you submit reviews, comments, suggestions, photos or other feedback to us, you agree that we may use, display, edit or share that feedback for business purposes, including improving our products, services and marketing.
You confirm that any feedback you provide is accurate, lawful and does not infringe the rights of any third party.
We may remove or refuse to publish feedback that we consider unlawful, offensive, misleading, abusive or inappropriate.
15. Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your legal rights as a consumer.
To the fullest extent permitted by law, DwellPaws will not be liable for indirect, incidental or consequential losses, loss of profit, loss of business, loss of data or loss of opportunity arising from your use of our website or products.
Our total liability to you for any order will not exceed the amount you paid for that order, except where the law does not allow such a limitation.
16. Indemnity
You agree to compensate DwellPaws for losses, damages, claims, costs or expenses arising from your breach of these Terms of Service, your misuse of our website or your violation of any law or third-party rights.
17. Termination
We may suspend or terminate your access to our website or services if we believe you have breached these Terms of Service or used the website unlawfully or improperly.
Any provisions that should reasonably continue after termination will remain in effect.
18. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws of your local jurisdiction.
19. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page. Continued use of our website after changes are posted means you accept the updated Terms.
20. Contact Information
Questions about these Terms of Service should be sent to:
DwellPaws
Website: www.dwellpaws.co.uk
Email: support@dwellpaws.co.uk
Business address: Northlew Devon
Business phone number: 07572417948