Frequently Asked Questions

Got a question? You'll find answers to our most common queries below. If you can't find what you're looking for, feel free to get in touch.

Orders & Delivery

Where do you deliver?

We currently deliver to customers within the United Kingdom.

How much does delivery cost?

Standard UK delivery is £3.99. We offer free delivery on orders over £50.

How long will my order take to arrive?

Delivery times can vary depending on the product and supplier. Please check the individual product page for estimated delivery times, and keep an eye on your order confirmation and dispatch emails for updates specific to your order.

Can I track my order?

Where tracking is available, you'll receive tracking details in your dispatch email. If you have concerns about your delivery, please contact us at support@dwellpaws.co.uk.

Returns & Refunds

How do I return an item?

Please contact us at support@dwellpaws.co.uk before sending anything back. We'll guide you through the process.

What condition does an item need to be in for a return?

Items must be unused, in their original condition, and in their original packaging where possible.

Are all items returnable?

Some items may not be eligible for return for hygiene, health, or safety reasons once opened or used. This will be made clear at the point of purchase. Your statutory rights are not affected.

How long does a refund take?

Once we've received and assessed your return, we'll process your refund to your original payment method. Please allow a few working days for it to appear, depending on your bank or payment provider.

Products

What kinds of products does DwellPaws sell?

We specialise in practical pet home-care accessories across five areas: pet comfort, pet travel, pet grooming, pet feeding, and pet home cleanliness. We focus on quality, everyday products that make life easier for you and your pet.

Do you sell pet food, supplements, or medication?

No — DwellPaws focuses exclusively on pet accessories and home-care products. We do not sell pet food, supplements, medicines, or pet clothing.

Getting in Touch

How do I contact DwellPaws?

You can reach our customer support team at support@dwellpaws.co.uk for order and product queries, or email us at hello@dwellpaws.co.uk for general enquiries. We aim to respond within 1–2 working days.